USING TRAINING AS A WAY OF PROPELLING THE HUMANIZATION IN THE HOSPITALITY ENVIRONMENT

Authors

  • Márcia Danielly Cavalcanti Silva Federal University of Ouro Preto image/svg+xml
  • Kerley dos Santos Alves Federal University of Ouro Preto image/svg+xml
  • Vera Lúcia de Miranda Guarda Federal University of Ouro Preto image/svg+xml

Keywords:

Hospitality, Housekeeping, Training.

Abstract

The extension Project Capacitação em Serviços de Camareiras, conducted with the support of Pró-Reitoria de Extensão da UFOP (PROEX), is part of the program Agua, mulheres e desenvolvimento, Cátedra of the United Nations Educational, Scientific and Cultural Organization (UNESCO). It aims at training the participants to learn and develop skills in housekeeping service, creating a culture of valuing people in the process of humanizing the work in hospitality. Thus, this article presents the project and its results. The methodology was based on bibliographical research and it used an exploratory qualitative study through questionnaires. It was possible to demonstrate the contribution to the strengthening of personal development from the perspective of hospitality interpreted in social relations by promoting links of groups and individuals through the recognition and acceptance of their social practices.

Author Biographies

  • Márcia Danielly Cavalcanti Silva, Federal University of Ouro Preto

    Discente do curso de bacharelado em Turismo da UFOP, bolsista voluntária do Projeto de extensão Capacitação em Hotelaria: Serviços de camareiras e bolsista de iniciação pelo PIVIC-UFOP.

  • Kerley dos Santos Alves, Federal University of Ouro Preto

    Professora Efetiva do Departamento de Turismo da UFOP.

  • Vera Lúcia de Miranda Guarda, Federal University of Ouro Preto

    Coordenadora, Dra. Departamento de Farmácia DEFAR /UFOP-MG.

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Issue

Vol. 8 No. 1 (2012): Janeiro-Junho de 2012

Section

ARTIGOS

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