QUAIS OS DESAFIOS DOS SISTEMAS DE INFORMAÇÃO EM CADEIAS DE SUPRIMENTOS DIGITAIS?

Abstract

Considering the context of Industry 4.0, the objective is to understand the challenges of digital supply chains, mainly related to the importance of chain management, trust between members, privacy, security, data governance and the adoption of new technologies, such as Blockchain. The bibliographical research highlighted the main obstacles in the information systems that support the supply chain. In addition, field research was carried out using a form aimed at professionals who frequently interact with information systems in Brazilian organizations and supply chains, aiming to verify, in practice, what the challenges experienced by the participants were. The results reveal the concern of the organizations participating in the study with the findings obtained in the bibliographic survey and emphasize some actions, such as the implementation of mechanisms that comply with the LGPD Law to guarantee data security and privacy. As an alternative to challenges, improvements are suggested by participants, for example, process integration and the use of emerging technologies. In this way, this study contributes to the construction of knowledge about the current digital reality in Brazilian companies.