ORGANIZATION AND STRUCTURING OF THE PATIENT TRIAGE SECTOR IN A UNIVERSITY DENTAL CLINIC

Authors

DOI:

https://doi.org/10.5212/Rev.Conexao.v.17.16834.008

Abstract

This study is a report of experiences from initial actions of the extension project entitled “Structuring the Triage Sector for the Dental Clinics at the State University of Ponta Grossa”. The Design Thinking process was used to understand the problems of the existing triage model, to subsequently implement solutions. The solution actions consisted in establishing a direct flow of patients from the “gateway” to the end of treatment, by using the physical space of the Reception as a reference place to provide information and guidance, centralizing the actions of the Triage Sector in the Reception, organizing the file room and implementing a single dental record. Despite the dynamism of the Design Thinking process and the initial actions carried out, many problems persist, the implementation of changes takes time and goes through difficulties until the improvements achieved are consolidated. 

Author Biographies

Daniela Huller, Universidade Estadual de Ponta Grossa - UEPG

Aluna de Doutorado da Universidade Estadual de Ponta Grossa (UEPG), Paraná – Brasil.

Ana Cláudia Dalmolin, Universidade Estadual de Ponta Grossa - UEPG

Aluna de Doutorado da Universidade Estadual de Ponta Grossa (UEPG), Paraná – Brasil.

Lauro Taques Neto, Universidade Estadual de Ponta Grossa - UEPG

Aluno de Mestrado da Universidade Estadual de Ponta Grossa (UEPG), Paraná – Brasil.

Mariane Aparecida Savi Sanson, Universidade Estadual de Ponta Grossa - UEPG

Professora da Universidade Estadual de Ponta Grossa (UEPG), Paraná – Brasil. Doutorado em Odontologia.

 

 

Leomar Emanuel Almeida Mecca, Universidade Estadual de Ponta Grossa - UEPG

Aluno de Doutorado da Universidade Estadual de Ponta Grossa (UEPG), Paraná – Brasil.

Fábio André dos Santos, Universidade Estadual de Ponta Grossa - UEPG

Professor da Universidade Estadual de Ponta Grossa (UEPG), Paraná – Brasil. Doutorado em Odontologia.

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Published

2021-01-27

Issue

Vol. 17 No. 1 (2021): Publicação Contínua

Section

ARTIGOS

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