Digital transformations and social security in Brazil

Abstract

This article presents a discussion about capitalism and the transformations resulting from the use of digital technologies, highlighting the implications for the public sector in providing services to citizens within social security policies. Changes in Public Administration, with the shift
to digital channels for access, impact the population that demands social security policies; and these, in turn, involve public policies on social security, social assistance, and health. The objective was to reflect on the impacts of digital technologies on society and on public social security policies in Brazil, considering the strategy of expanding Digital  Government. The research is qualitative in nature,  exploratory in character, and its discussion was based
on bibliographic and documentary data, especially  legislation and official data from the public sector of social security and assistance.The results indicated that the technological innovation process has already modified  Public Administration, with remote work and intensive use of digital technology. Remote channels and the use of  applications are the ways to access social rights; the population that demands social security and welfare  benefits is marked by conditions of vulnerability due to age or disability, as well as being in a situation of poverty. They do not have broad access to digital means nor do they know how to use these remote channels, evidencing processes of digital exclusion.